📋 Orders
Can I pick-up my order?
Yes, you can pick up your order!. To pick up, you can either book an appointment here or you can come by without an appointment during our pick-up hours below (please allow a 15-minute processing time) and browse the showroom while we prepare your or
Can I get an update on my order?
The current shipping time for in-stock orders is 1-2 days. If you do not see any tracking information after that time, please contact us — we will look into the delay for you.
Can I make a change to my order?
Typically, yes — you can make a change to your order until you receive a tracking number. In some cases, your order might already be loaded onto the truck without shipping information being received. In those rare cases, we unfortunately cannot add a
How can I locate or receive a copy of my receipt?
To find your invoice or receipt:. Log into your account on our website using the email address linked to your order. Or, if you prefer, email our support team and we’ll be happy to send a copy to you.
How do I return an item?
Please contact our customer support team via chat or email at [email protected] for support with returns or exchanges.
The item I want is on preorder. What does that mean?
A preorder means that the item has not yet been released and has been made available for purchase in advance. The tentative ship date is displayed underneath the title on the product page:. Example:. If you have place an order with a preorder along w
My order contains both preorder and available items. When will I receive my order?
When you place an order containing preorder and in-stock items, the entire order will ship once the preorder item is available.
How do I get a refund/cancel my order?
Please click here to review our refund policy. For order cancellations, please contact us immediately for the best chance of cancelling your order before it ships out
Where is my refund?
Please allow up to 7 business days for your refund to be processed. If you do not see your refund within 7 business days, please contact us — we will look into the issue.
Can I receive in-store credit instead or a refund?
Please contact us if you would like to choose in-store credit instead of a refund. You will receive an email from our Customer Service team with a promo code that you can use towards your next purchase. Promo codes can be applied at checkout.
I don’t see an option for pick-up.
If there is no option for pick-up after you’ve provided the location of your residence by selecting the appropriate province and postal code from the cart, then your location is too far for this option. However, please contact us if you would like to