đźšš Shipping
When will my order ship?
We aim to ship most orders within 1–2 business days. Larger orders may take a little longer, as they are shipped by freight and require extra time to pick, strap, and wrap securely. Please note that during our peak season (November through the end of
Can I combine orders to save on shipping?
Yes, you can. But once the order has a tracking number, we no longer have the ability to combine orders. Please contact our Customer Support team for assistance with modifying your order.
Where do you ship?
We ship across the UK. To check if we deliver to your area, simply enter your address details at checkout. We offer free shipping on all orders over ÂŁ99.
I would like to change my shipping address/I would like my order shipped elsewhere, what do I do?
We’ll do our best to update your order; however, please note that orders are processed quickly and may already be in the fulfillment stage. To request a change, please complete the Contact Us form on this page or email us at [email protected]
I am missing an item(s) from my order, what do I do?
Before opening your package(s), we recommend taking a picture of how your order was delivered. Sometimes, a driver will deliver an order without you being there to ensure that everything in your order was delivered. Please keep any documents that are
I only received part of my order that was shipped via freight
Even though we carefully pack and reinforce our pallets, issues can sometimes occur. Please contact us with as much of the following information as possible so we can begin an investigation right away:. A photo of the packing list and shipping label.
I received the wrong product or a product was missing from my order
In the event that you receive an incorrect product, please contact our customer support team with the following information:. Your order number. A photo of the product you received. A photo of the shipping label. Once we’ve received these details, we
What happens if my package is lost or stuck in transit?
If your package is lost in transit or has been stuck at a location for an extended period, please reach out to our customer support team. We will work directly with the carrier to open a trace on the shipment. If the package cannot be located, we’ll
What should I do if I mistakenly chose pickup instead of shipping?
If you accidentally selected the pickup option but need your order shipped, please contact our customer support team.We’ll update your delivery method for you. Please note that shipping fees may apply if your order total is under £99.
What should I do if my order arrives damaged or has a defect?
While we wish all carriers handled our gear with velvet gloves, the reality is things can get a little bumpy in transit. And sometimes, a defect doesn't become obvious until you start using your gear.Here’s what you can do to help us help you: Inspec